Shipping & returns

Shipping Terms

All orders placed by 1pm, shall be processed and delivered within 48 hours on business days on the address indicated by you.

Upon receiving your order from the courier, please inspect the packaging and sign for the delivery.

Once you open the parcel please verify the content with the invoice. Please also inspect your order for any visible external damage.

Deliveries are made through DPD, Omniva, Itella and are charged as follows:

Deliveries for Latvia and Lithuania

 *All prices include VAT(21%)

Deliveries for Estonia

 *All prices include VAT(20%)

Prices are not subject to the weight, volume or distance.

Delivery costs are payable on each order.

No delivery costs will be charged for an order containing at least one Herbalife Member Pack.

Deliveries made to  parcel machine take place on business days within 48 hours after receipt of payment for the order.

Orders delivered to an parcel machine

(i)    Best for small to medium orders.

(ii)   Orders will be delivered to an parcel machine located closest to the address indicated in your order. Orders may be picked up at your convenience by you personally or someone else.

(iii)   A parcel code number will be sent to you via SMS. This code will need to be entered into the parcel machine in order to receive the parcel.

(iv)   An order may consist of several parcels. For each parcel you will receive a separate parcel code number via SMS.

(v)    A parcel is stored in the parcel machine from 3 till 7 days from the time you receive an SMS confirmation regarding the delivery of the order. Any parcels unclaimed within this period will be returned to the warehouse of the sales centre.

(vi)   You may find the location of the Omniva, Itella, DPD parcel machines on theirs websites (www.omniva.lv/lt/ee); (www.itella.lv/lt/ee); (www.dpd.lv/lt/ee).

Contacts

Your feedback helps us maintain the high level of our service. Please be reminded that you can file complaints concerning product delivery, quality of the products or services to our Sales Centre in Riga:

Piedrujas 7a, Riga, LV-1073, Latvia.

Monday – Friday from 10-00 to 18-00

The Centre is closed on Saturdays and Sundays.

8000 50 02 (free line in Latvia)

800 0371 110 (free line in Estonia)

8 800 900 34 (free line in Lithuania)

(+371) 67376575

Product Returns

If the product that you have bought through www.myfiluet.com website is damaged or does not meet the quality requirements, you can return it to Herbalife Nutrition Sales Centre in Riga as follows:

1. Fill in the application form in the “Online Support” section of the Personal Office at www.myherbalife.com
2. Take a photo of the damaged product so that the batch number and the damaged place (if any) are visible.Attach photos to your application in the “Online Support” section.

Your application will be processed within 2 business days. Then the Sales Centre staff will contact you to clarify the information (if necessary) and if the complaint is approved, to agree on the damaged or low quality product return and delivery time of a replacement product.

If you want to return any undamaged product, then, in accordance with the terms and conditions of the Company, applicable to all Herbalife Nutrition Members, you can do it in the following cases:

Partnership termination within 90 days (Rule 2.5.2.).

If a Member decides to resign within 90 days of the date Herbalife Nutrition accepted the Membership Application, the resigning Member is entitled to a full refund of the cost of the Herbalife Nutrition Member Pack.

Product repurchase (Rule 2.5.3).

A Member leaving the business at any time may return unused products and Materials purchased from Herbalife Nutrition within the last 12 months, which are returned to Herbalife Nutrition unopened and in resalable condition. For products not purchased directly from Herbalife Nutrition, the Member must provide proof of purchase. Herbalife Nutrition will arrange pick up and will pay shipping charges for the returned product. The cost of shipping and handling paid on the original order will not be reimbursed.