Shipping & returns

Shipping Terms

All orders placed by 1 PM will be processed and delivered within 48 business hours to the address provided by you.

Upon receiving your order from the courier, please inspect the packaging and sign for the delivery. Once you open the parcel, verify the contents against the invoice and inspect your order for any visible external damage.

Delivery Information Deliveries are handled by DPD, Omniva, and Itella, with the following charges:

Deliveries for Latvia and Lithuania:

Parcel machine delivery Omniva, DPD, Itella: - €6.05* (for orders up to 100 VP) - Free delivery for orders of 100 VP or more.

Courier delivery DPD: - €10.89* (for orders up to 150 VP) - Free delivery for orders of 150 VP or more.

*All prices include VAT (21% for Latvia and Lithuania)

Deliveries for Estonia:

Parcel machine delivery Omniva, DPD, Itella: - €6.10** (for orders up to 100 VP) - Free delivery for orders of 100 VP or more.

Courier delivery DPD: - €10.98** (for orders up to 150 VP) - Free delivery for orders of 150 VP or more.

**All prices include VAT (22% for Estonia)

No delivery charges apply to orders containing at least one Herbalife Member Pack.

Parcel machine deliveries occur on business days within 48 hours of receiving payment.

Parcel Machine Deliveries

(i) Best suited for small to medium orders.

(ii) Orders will be delivered to the nearest parcel machine based on the provided address. You or a designated person may pick up the order.

(iii) A parcel code will be sent via SMS, which must be entered at the parcel machine to retrieve the order.

(iv) An order may consist of multiple parcels, each with a unique parcel code sent via SMS.

(v) Parcels are stored in the parcel machine for five days from the SMS notification. Unclaimed parcels will be returned to the warehouse.

(vi) Parcel machine locations can be found on the following websites:

www.omniva.lv / www.omniva.lt / www.omniva.ee

www.itella.lv / www.itella.lt / www.itella.ee

www.dpd.lv / www.dpd.lt / www.dpd.ee

Contact Information

We value your feedback to maintain a high level of service. You may file complaints regarding product delivery, product quality, or service issues at our Sales Centre in Riga:

Address: Piedrujas 7a, Riga, LV-1073, Latvia

Working hours: Monday – Friday, 10:00 AM – 6:00 PM (Closed on weekends)
Phone numbers:
- Latvia: 8000 50 02 (toll-free)
- Estonia: 800 0371 110 (toll-free)
- Lithuania: 0 800 900 34 (toll-free)
- International: (+371) 67376575

Product Returns

If a product purchased through www.myfiluet.com is damaged or does not meet quality standards, you may return it to the Herbalife Sales Centre in Riga as follows:

Fill out the application form in the “Online Support” section of your Personal Office at www.myherbalife.com.
Take a photo of the damaged product, ensuring the batch number and damage are visible. Attach the photos to your application in the “Online Support” section.

Your application will be processed within two business days. If additional information is required, the Sales Centre staff will contact you. If your complaint is approved, arrangements will be made for the return and replacement of the damaged or defective product.

Returning Undamaged Products

If you wish to return an undamaged product, the following conditions apply in accordance with Herbalife’s Terms and Conditions:

Membership Termination within 90 Days (Rule 2.5.2): If a Member resigns within 90 days of the acceptance of their Membership Application, they are entitled to a full refund of the Herbalife Member Pack cost.
Product Repurchase (Rule 2.5.3): A resigning Member may return unused products and materials purchased within the past 12 months, provided they are unopened and in resalable condition. For products not purchased directly from Herbalife Nutrition, proof of purchase is required. Herbalife Nutrition will arrange pickup and cover the return shipping costs. However, the original order’s shipping and handling fees are non-refundable.